If you are interested in our services and wish to learn more, the following provides additional information.
However, the best way is to try our services for yourself, because we are convinced that after you have, you will have no questions or doubts regarding their quality and reliability.
100% satisfaction Guarantee - We are a small locally owned company, we are very serious about client satisfaction. Our policy is simple. If you are not 100% satisfied with the services we provided you, call us by 11am the next business day and we will work with you to make things right up to and including returning to your business to re-clean whatever area is in question at no addition charge to you.
How will our relationship work?
We fully depend on open communications and your evaluation of our service. If you are pleased with our work, tell your family and friends. And if that is something we can do in order to serve you better. Please don't hesitate to let us know.
Cancellation or reschedule Policy- Please notify us as soon as possible with any changes or cancellations. We always try to accommodate your schedule. To cancel or reschedule: requires minimum 48 hours notice by e-mail only. Clients canceling or changing dates late are billed in full. Bookings during the month of December or week of major holidays require one week notice of cancellation due to the busy season.
Exclusions and limitations
We are not responsible for:
1. Existing wear, damage or stains that cannot be completely cleaned or removed.
2. Any wear or discoloration of fabric or surfaces becoming more visible once dirt has been removed.
3. The cost of any key replacement or locksmith fees, unless keys were lost by the cleaning crew.
What supplies do I need to provide?
We provide our own cleaning products including cleaning agents, towels. vacuum and mop. You provide paper towel. Also, If you have specific products you prefer, just leave them out and we will gladly use them.
What if my cleaning falls on Holiday?
If your scheduled cleaning falls on the observance of a major holiday, we will call you to reschedule your service.
When do the cleaners visit?
Please let us know if you need a specific time and day.
If not, the flexibility of scheduling our cleaning between 8:00 a.m. and 4:00 p.m on the day you picked. We try to schedule our cleanings in an order that requires the least amount of drive time in an effort to maintain our prices and avoid trip fees. If you require an AM or PM clean time we will make every effort to accommodate your request.
What happens if something is broken?
If you have something that is priceless and/or irreplaceable please put it away. It is very rare, but occasionally something gets broken. Our cleaner will let our office know right away, and leave you a note along with the item. If you would like to replace it, we will do our best, but this is not always possible. Please inform us at your initial cleaning of items in your home/ business that we should avoid and/or are in ill repair, i.e. a picture not professionally hung, loose knobs/handles, etc.
How do you handle my security system?
If your home/ business is equipped with a security system, please ensure that it is in the “off” position or call us with the code and proper directions for use. If the code should change please let us know so you do not incur a lock out charge.
We are pet friendly. However, If a cleaning crew comes to your home/ business and your animal acts aggressively and is not locked up, we reserve the right to refuse the service. Appointment cancellation fee will be applied. The customer must agree to securely put away the pets, using crates or have them out of the house on the service day.
How can I pay?
Payment by check or cash is due in full on the day of your service, unless prior arrangements have been made. If payment is not received or is not left a $25.00 Billing Service Charge will be added . You may also leave a check for the entire month at the time of your first cleaning of each month.
(fee of $35.00 will be charged for each NSF check returned by the bank)